Wednesday, June 20, 2018

Breakthrough Customer Service

A customer focus puts your customers at the top of your priorities list. When you put your customers into the heart of your business, you make customers part of your service culture. This is a core concept in this high-energy workshop. Participants will become more flexible and inspirational communicators able to engage customers and to deliver world class customer care with energy and commitment. 

Course objectives:

By the end of this training course participants will be able to:
- Explain how their role is instrumental in creating a high performance customer focused environment.
- Realign their thinking about customer complaints.
- Describe the opportunity that exists to develop increased lifetime value from even the most challenging customer situations.
- State the attitudes, skills, and knowledge required to be a professional customer care representative
- Explain the importance of measuring and benchmarking service and the value of a lost customer
- Create stronger connections with customers. 
- Explain the basics of customer psychology, rapport building, and adapting their communication styles for positive customer interactions.

Target audience: 

Customer service staff and professionals at all levels

Duration: 1 Day
  

Service Excellence Essentials

A customer focus puts your customers at the top of your priorities list. When you put your customers into the heart of your business, you make customers part of your service culture. This is a core concept in this high-energy workshop. Participants will become more flexible and inspirational communicators able to engage customers and to deliver world class customer care with energy and commitment. Participants will learn that for good customer service requires that you meet both the business needs and the emotional needs of the customer.

Course objectives:

By the end of this training course participants will be able to:
- Explain how their role is instrumental in creating a high-performance customer focused environment.
- Realign their thinking about customer complaints.
- State the attitudes, skills, and knowledge required to be a professional customer care representative
- Create stronger connections with patients - Establish how to show you care 
- Explain the basics of customer psychology, rapport building, and adapting their communication styles for positive customer interactions.

Target audience:

Call centre customer service agents and support staff who wish to improve their customer service skills

Duration:  1 Day


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