Research shows that customers will spend more money with a company whose employees demonstrate strong business manners. Workplace Business Etiquette is the hottest new proficiency that:

• ensures a competitive edge with customers; 
• enhances employee loyalty;
• diminishes levels of internal politics;
• increases personal and corporate accountability and productivity;
• reduces stress in the workplace;
• encourages retention of top talent; and
• helps deliver high levels of service and customer retention.

We offer personal etiquette coaching for executives, onsite workshops as well as Virtual Business Etiquette Training as well on onsite workshops.  For a video preview select "Product Tour Video Introduction"

Workshops are customized to meet the needs of each client and can include:

First and Lasting Impressions	Business Networking Etiquette
Handshakes	Personal Branding
Business Cards	Working the Event
Introductions	Effective Follow-up Techniques
Professional Image	Business Dining
Etiquette in the Workplace	Communication Skills
Small Talk	Styles of Communication
Cubicle Courtesies	Listening Etiquette
Dealing with Office "Characters"	Email Etiquette
Diversity Sensitivity	PDA's, Instant Messaging & Facebook

This complete and effective program builds upon the leadership skills of your organizations managers and supervisors. The modular curriculum is extremely flexible to meet your unique needs. The program is successful because it is current, fun and interesting.

The following are some of the leadership development workshops that we lead. We respect your time and can accommodate your schedule preference by customizing these workshops to be held over lunch, half days or full days. Please contact us at  for a full listing of our workshops.

Workshops

• Coaching and Counseling Skill Building
• Building Delegating Skills
• Coaching Skills for Managers and Directors 
• Mastering Change Management Skills
• The Versatile Leader
• Problem Solving and Decision Making
• Managing Performance… a Ten Step Process
• Team Building . . . Unleashing the Power of Multiple Minds

The use of accelerated learning techniques ensures all learning styles are appealed to in an environment where your managers, supervisors and team leaders are actively involved in their own learning.

Personal effectiveness is a result of not just one thing, but of a combination of factors which all impact upon each other.

These personal effectiveness training courses are designed for those who seek to further develop the key skills and techniques needed to build personal impact, influence and effectiveness in dealings with others

However well you are performing in your job, at times of change and increased demands, giving yourself the opportunity to focus on your personal effectiveness can be beneficial to you as an individual, as well as contributing to improved results. 

Would you like to be able to manage your priorities in such a way as to feel more in control of your life? Do you feel that you’d be better positioned to achieve your goals if you made positive impressions with every interaction?

 Workshops 

• Stress Management
• Influencing and Persuading Skills
• Techno-Etiquette
• True Time Management
• Goal Setting . . . The Crucial Skill
• Cutting Edge Communication Skills
• Active Listening and Hearing Skills
• Image Consulting – Powering Up Your Profile

Sales or business development is the lifeblood of today’s business. What is sales effectiveness? It is the ability to maintain a constant stream of new decision-makers to talk to about your products and services. It is the ability to nurture and maintain mutually beneficial long-term business relationships. It is achieving the fine balance between putting your client’s needs first and having a strong close ratio.

 Being in sales is tough. It’s very tempting to coast on a good month and abandon the good habits you’ve invested your time and money developing. Sales effectiveness improves in direct proportion to the consistent level of training and support afforded to any salesperson. Every salesperson – from the rookie to the veteran – can benefit from some level of additional support. Perfection is not an achievable goal in selling: There is always, in every one of us, room for growth.

Workshops

• Referrals 1-2-3
• Overcoming Objection
• Business Entertaining - The Do's and The Don'ts
• Getting the Interview

• Prospecting - From Trepidation to Triumph

We take pride in creating customized learning workshops for our clients of organizations from small to large in size. We know that every organization is different and has varying needs. We help diagnose what those needs are and make recommendations on where to go from there. We specifically design each workshop with your audience, your specific purpose, and your goals in mind. The SparkTaC educational specialist will work with you to create and facilitate a customized workshop of one hour or to a week-long more in length. We will do the research to give the most up-to-date information on the topics of your request.

We individually research the requested subject matter to most-effectively inspire and train participants to take their skills, ideas and talents to new levels. We can affordably provide a program when you want it and where you want it. You will find that customized workshops developed by SparkTaC can help generate creativity, enthusiasm, cohesiveness, greater sales, customer service, motivation, productivity and profitability.

We guarantee that our custom-built workshops to be enjoyable, informative and make a significant difference to your organization. Upon request, we provide our participants certificates of completion and ongoing support that they can always count on.

To arrange a training needs analysis or to find out more, please contact us today.

Our workshops focus on:

• Increased interpersonal communication.
• Emotional SMARTS ®. 
• Maximized performance and productivity.
• Diversity  Sensitivity
• Leadership
• Influencing and Persuading Skills
• Time Management
• Greater creativity and problem solving capabilities