Karen Lee has a diversified background in hands-on management and leadership development. In her consulting and facilitating work, Karen focuses on performance management for sales and service, behavioral focused interviewing, conflict resolution, stress and time management, and leading-edge leadership issues.

Karen's extensive experience in following the assignment — from completing a comprehensive needs analysis at the initial project stage, to curriculum identification, to developing workshop content and activities, to facilitation — ensures a one-stop value-added experience for the Client. Karen has also helped Clients build change management skills, build high-performing teams, become customer-focused sales people, and trained in-house trainers to the 'master trainer' level.

Karen has a Masters in Education from Columbia State University and is a Certified Human Resources Professional (CHRP).
 

Diane Craig President of Corporate Class Inc.

is a leading image and etiquette consultant.   For over 20 years she has helped hundreds of men and women realize their professional and personal goals.  She is a sought after speaker at national business meetings, regularly gives comprehensive workshops to corporate groups, and offers private consultations on business etiquette, dress and dining. 

Diane Craig has extensive personal experience with financial institutions and the pharmaceutical industry.  She has traveled widely, is fluently bilingual, and is always poised and elegant.  Her enduring expertise, however, derives from her training in Haute Couture at the Richard Robinson Academy of Fashion Design from 1981-1984, her certificate program at the Protocol School of Washington in 1995 and, more recently, her certificates in Intercultural studies from UBC and the University of the Pacific in Oregon.

Business Communication Etiquette.  For more than 10 years, Diane Craig has been developing corporate materials to train emerging and seasoned leaders.  She focuses on interpersonal business skills for working a room, hosting clients, performing effectively at meetings and handling techno communications.  Successful organizations call upon her to enhance the image of their staff, thereby raising their level of confidence and increasing client loyalty. 

Dining and Hosting:  Diane Craig produced, wrote and directed a comprehensive Executive Dining Etiquette CD which was launched in 2003 and shows, with real mealtime participants, the do’s and dont’s of dining and hosting.  Her practical hands-on dining workshops, both entertaining and interactive, have also been highly rated by corporate groups.
 
Dress and Wardrobe:  Although Corporate Class Inc. currently focuses on corporate seminars, individuals still seek Diane Craig’s personal consultation.  Her expert approach to dress and style derived from her extensive experience as a couturier and instructor.   At haute couture venues in Toronto or Fifth Avenue in Manhattan, there is little a tailor or seamstress can add to Diane’s insight into her client’s needs.  Indeed, she routinely marks and pins the alterations herself.  
 
Diane Craig’s clients include politicians, senior executives, graduating students in law and MBA, and professionals at every level across all industries.  Some of her satisfied clients are Canada Post, Deloitte, Hoffmann-La Roche, KPMG, HSBC, RCMP, TD Waterhouse,... more

Media appearances.  Diane Craig is frequently asked to contribute to magazines, the daily press, radio and television broadcasts.  She appears on newscasts for comment on business conduct, dress codes or politicians’ attire.  Her views are often quoted in The Globe and Mail and The National Post.  She appears on programs such as ET Canada, The National on CBC and Canada AM on CTV to share her image analysis of Canadian public figures.

Awards: Canadian Living Magazine and Avon Canada gave Diane Craig the Women of Inspiration Award, and she is also a recipient of the Business Person of the Year Bronze Award by the Ottawa Greater Chamber of Commerce and the Toastmaster’s International Communication and Leadership Award
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Corporate Class Inc. is committed to community service.  For several years Diane Craig has served on The Premier’s Advisory Board for Organ Donation and Transplantation, the Canadian Council on Donation and Transplantation and the Board of Trillium Gift of Life Network.  She chaired her own not-for-profit organization Sandrine’s Gift of Life and sat on several special event committees such as the Yonge Street Mission and St. Joe’s Women Shelter.  The Governor General of Canada, Her Excellency Adrienne Clarkson, presented her with the Meritorious Service Medal in 2003.

For over 15 years, Mary has blended her extensive background in sales, service, management, training and consulting to drive organizational results through business and leadership training. Mary has gained experience at all levels of management within various industries, and is able to translate these experiences into real world practical application within training programs.

Her contagious energy and her ability to encourage active participation have positively impacted a broad range of business sectors from financial and insurance services to IT and software companies. Working with management, Mary uncovers the critical connections between training needs and achievement of strategic business goals and objectives, specifically through the development of human resources. 

Throughout her corporate career, Mary has proven herself as an effective leader and sales person. She is now taking these real life experiences into the design and delivery of customized sales, service, communication, presentation, negotiation and leadership training programs.

Wendy Jones, based in Halifax, Nova Scotia, is an Adler trained and ICF certified coach. She specializes in working with professional women who are working towards enhanced performance, looking for forward movement in their careers and those seeking help in navigating the work/life balance issues that confront working women.

 She is known as a natural and intuitive communicator and facilitator. A seasoned communications professional with over twenty- five years of public relations, communications and project management experience, Wendy has moved on from her long standing career as a manager with the Canadian Broadcasting Corporation in order to build her own coaching practice .

She brings energy, enthusiasm, keen intuition, insight and a passion for helping others to realize their full potential. Her work enables clients to deepen their self learning, and create action plans to reach their goals.